We provide free ground shipping in the U.S. on all orders.
RUG -- Once your rug order is placed we ship to your door within 6-8 weeks and it takes about 5-10 business days for the shipment to arrive. Items ordered together may not arrive together.
PILLOW -- Once your pillow order is placed it takes about 5-10 business days for the shipment to arrive at your door.
There is a flat $50 shipping fee when shipping to Europe or Canada.
We stand by our merchandise 100% and will accept returns on any unused product with the original packaging within 14 days of order arrival to you. Once we receive the item(s), you will receive a credit in the amount paid (excluding shipping costs, any duties or processing fees). Fill out the form HERE to begin the process of a return.
Rug pads are final sale and cannot be returned.
Custom sized rug orders are non-returnable.
Please note we do not accept returns on final sale or sample sale items.
Even though we do our best to deliver your item in perfect condition, damages may occur in the shipping process. All damage claims must notify LOOMY within 48 hours of receiving the item. Please save all packaging and fill out the form HERE to file a claim. We will arrange a replacement or return of the item.