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Shipping & Returns

Shipping

We know you’re excited for your order to arrive and so are we!  Due to the handmade nature of our rugs, please allow 6-8 or 8-10 weeks for delivery from the time your order is placed. Please see the individual product page for more details.

Note: Shipping carriers continue to be impacted by Covid-19, causing delayed shipments worldwide. Please allow extra time for your oversized rugs (10 feet +) to be delivered.

Track My Order
  • RUGS

    Every rug is unique to its craftsmanship, lead time will vary from rug to rug.

  • PILLOWS

    Please allow 5-10 business days for your order to arrive.

  • NOTIFICATION

    When your order ships, we will send you an email with tracking information.

Returns

We stand by our merchandise 100% and will accept returns on unused items in the original packaging within 21 days of order arrival to you.

Returns are refunded to the original payment form for the merchandise price, less the shipping fee and 5% restocking fee. Shipping & handling fees are non-refundable.

Non-returnable items include rug pads, swatches, custom rugs, sale items, and orders shipped outside the continental United States. To initiate a return, please see fill out the form below.

Complete the form

Frequently asked questions