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Shipping & Returns

Shipping

We provide free ground shipping for all orders within the continental U.S.

A flat fee of $155 is applied to all orders shipping outside of the United States.

To track your order log into your account below.

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  • RUGS

    Every rug is unique to its craftsmanship, lead time will vary from rug to rug.

  • PILLOWS

    Please allow 5-10 business days for your order to arrive.

  • NOTIFICATION

    When your order ships, we will send you an email with tracking information.

Returns

We stand by our merchandise 100% and will accept returns on unused items in the original packaging within 21 days of order arrival to you.

Returns are refunded to the original payment form for the merchandise price, less a 20% return fee to cover shipping and restocking.

Non-returnable items include rug pads, swatches, custom rugs, sale items or orders shipped outside the United States. To initiate a return, please see fill out the form below.

Complete the form

Frequently asked questions