Currently we ship to the following: all 50 States (including Alaska and Hawaii), American Samoa, Guam, Puerto Rico, and the US Virgin Islands.
We provide free ground shipping on all orders.
It depends on few different factors, but typically about 6-8 weeks from date of order.
We use all major carriers, and local courier partners.
We will accept returns on any unused product with the original packaging within 14 days of the order arrival to you.
Fill out the form HERE to begin the process of a return.
Please allow 10 to 14 business days for your return to process once we receive the item(s).
We will send you an email notification once the item(s) have been received and the refund has been initiated. From this date, you will receive a credit in the amount paid (excluding return shipping costs) which will appear back in the original form of payment within 3 to 5 business days.
*If you return your item(s) after 14 days from their delivery receipt, we reserve the right to refuse your return.
No, final sale items are not eligible and may not be returned.
You can check the status of your order on your Account page.
We accept all major credit cards.
Please note, we can only accept one form of payment per order.
Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.
Please contact us at email@example.com with details for the update.
Yes, we do!
YES! We get it, every home is unique and has different size requirements. Just send us an email for the product you'd like in your size and will send you back a quote. All custom rugs ship out within 30-45 days to your door. // firstname.lastname@example.org
Check out our rug size guide or send us an email we'd we be happy to help.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please refer to our returns page and we’ll take you through the process.
You can contact us through our contact page! We will be happy to assist you.