Currently we ship to the following: all 50 States (including Alaska and Hawaii), American Samoa, Guam, Puerto Rico, US Virgin Islands, Europe, Australia, and Canada.
We provide free ground shipping on all orders in the US, this includes all 50 States (including Alaska and Hawaii).
There is a flat $50 shipping fee when shipping internationally outside the US.
Please note, duties and other international shipping charges are non-refundable for returns.
If ordering rugs it depends on few different factors, but typically about 6-8 weeks from date of order.
All other items ship in 5-8 business days.
We use all major carriers (FedEx, UPS, DHL, etc.)
We stand by our merchandise 100% and will accept returns on any unused product with the original packaging within 14 days of order arrival to you. Once we receive the item(s), you will receive a credit in the amount paid (excluding shipping costs, any duties or processing fees).
Fill out the form HERE to begin the process of a return.
Rug pads are final sale and cannot be returned.
Custom sized rug orders are non-returnable.
Please note we do not accept returns on final sale or sample sale items.
Please allow 10 to 14 business days for your return to process once we receive the item(s).
We will send you an email notification once the item(s) have been received and the refund has been initiated. From this date, you will receive a credit in the amount paid (excluding shipping costs, duties, and any processing fees) which will appear back in the original form of payment within 3 to 5 business days.
*If you return your item(s) after 14 days from their delivery receipt, we reserve the right to refuse your return.
No, final sale items are not eligible and may not be returned.
Our return policy applies to all international orders.
We are not responsible for return shipping on international orders and are unable to provide a label or reimburse for international return shipping charges.
We donate all of our returns.
You can check the status of your order on your Account page.
We accept all major credit cards.
Please note, we can only accept one form of payment per order.
Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.
Please contact us at firstname.lastname@example.org with details for the update.
No, the smallest size rug size we offer is 3'x5'.
We get it, every home is unique and has different size requirements, click the size that says "custom size" on the product page.
If you have any trouble just send us an email for the product you'd like in your size and will send you back a quote. All custom rugs take 6-8 weeks.
Check out our rug size guide or send us an email we'd we be happy to help.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please refer to our returns page and we’ll take you through the process.
Our rugs are handmade on a variety of different looms by skilled artisans.